Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Come join our award-winning team as a Front Desk Agent at the Hampton Inn Downtown. This position is full-time. Flexible days. Weekends required. Shifts will likely be 3pm-11pm.

Benefits (based on hours worked per week)

Daily Pay - get paid on-demand

Medical Insurance

Dental

Vision

401K Employer Match

Paid Time Off starting on first day

Free Life and Accident Insurances

Opportunities for growth and advancement within the Woodbury Group of hotels

Awesome worldwide hotel discounts (up to 75% off)

Employee Assistance Program

Employee Wellness Program

Mental Wellness Sessions

Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.

Essential Functions (Duties include but are not limited to):

Respond quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

Possess knowledge of reservation and billing systems, maintain and control room inventory and availability and possess knowledge of hotel products, rates, and special programs and emergency procedures

Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; complete cashier's report, prepare deposit and counts cashier bank. Follow hotel's credit policies

Be knowledgeable in all hotel facilities and local area.

Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Maintain supplies neat and organized to department standards

Log/Maintain security of equipment, keys Lost and Found Items, and supplies issued each day

Provide a professional image at all times through appearance and dress

Follow and enforces company policies and procedures

Other duties as assigned by supervisor or management

Requirements:

Able to work independently, ability to prioritize and ability to multi-task

Ability to type 30 - 35 wpm

Requires standing/walking/bending throughout shift and able to lift, carry and push up to 50 lbs

Great customer service skills, verbal, and written skills

Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.

Able to work all shifts and flexible schedules including weekends and holidays