Front Desk Agent

Hampton Inn Prattville, AL

Front Desk Agent

Prattville, AL
Paid
  • Responsibilities

    We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Take reservations in person, via email, or over the phone, including group bookings. • Operate hotel switchboard, take calls and provide information and transfer calls • Handle guest check-ins, check-outs, and payment processing with accuracy. • Provide guests with information about hotel amenities, dining, and travel directions. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: • Strong customer service skills with a guest-focused approach. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Compensation: $11 - $13 hourly