Front Desk Agent

Hampton Inn & Suites – Stephenville, TX
Department: Front Office
Reports To: Front Office Manager / General Manager
FLSA Status: Non-Exempt (Hourly)

Position Summary

The Front Desk Agent is responsible for providing exceptional guest service while efficiently handling check-in, check-out, reservations, and guest requests. This role represents the hotel's first and last impression and ensures all guests receive friendly, accurate, and timely service consistent with Hampton standards.

Key Responsibilities

• Greet guests in a warm, professional manner.

• Process check-ins and check-outs accurately using the hotel PMS.

• Handle reservations, room assignments, and billing transactions.

• Respond promptly to guest inquiries, requests, and complaints.

• Maintain accurate cash handling and end-of-shift reconciliation.

• Communicate effectively with housekeeping and maintenance teams.

• Maintain cleanliness and organization of front desk and lobby area.

• Follow all company policies, safety procedures, and brand standards.

• Assist with night audit or additional tasks as assigned.

Qualifications

• High school diploma or equivalent required.

• Previous hotel or customer service experience preferred.

• Strong communication and computer skills.

• Ability to multitask in a fast-paced environment.

• Flexible schedule including weekends and holidays.

Physical Requirements

• Ability to stand for extended periods.

• Occasional lifting up to 25 lbs.