The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Take reservations over the telephone, through emails and in person, including groups • Operate hotel switchboard, take calls and provide information and transfer calls • Balance cash at the end of each shift and generate reports for the next shift. • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Handle guest check-ins, check-outs, and payment processing with accuracy. Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Experience in hospitality or customer service is preferred but not required. Compensation: $12 hourly starting pay

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