Front Desk Agent

Hampton Inn and Suites — Tallahassee

Front Desk Agent

Tallahassee, FL
Paid
  • Responsibilities

    We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Operate hotel switchboard, take calls and provide information and transfer calls • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Take reservations in person, via email, or over the phone, including group bookings. • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proven customer service experience with a strong guest-focused mentality Compensation: $14.75 - $15.25 hourly