The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Welcome guests warmly, determine their needs, and manage the registration process. • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Take reservations over the telephone, through emails and in person, including groups • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications: • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. Compensation: $15 - $16 hourly

•