The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Handle guest check-ins, check-outs, and payment processing with accuracy. • Take reservations in person, via email, or over the phone, including group bookings. • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Strong customer service skills with a guest-focused approach. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Compensation: $18.50 - $19 hourly

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