The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Manage guest check-ins and check-outs appropriately • Take reservations in person, via email, or over the phone, including group bookings. • Operate hotel switchboard, take calls and provide information and transfer calls • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications: • Strong customer service skills with a guest-focused approach. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Experience in hospitality or customer service is preferred but not required. • Availability to work flexible schedules, including weekends and holidays. Compensation: $14 - $16 hourly

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