Benefits:

Employee discounts

Free uniforms

Paid time off

Training & development

Job Summary

City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience. The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.

Key Responsibilities

Greet and assist guests with check-in and check-out processes

Manage reservations, room assignments, and guest requests

Handle guest inquiries and resolve issues in a professional manner

Maintain accurate records using Marriott systems (PMS)

Coordinate with housekeeping and maintenance teams for smooth operations

Ensure adherence to Marriott brand standards and guest service expectations

Qualifications

Mandatory: Prior experience working with a Marriott-branded hotel

Experience with hotel systems (Opera, MARSHA, or similar) preferred

Strong communication and customer service skills

Ability to work flexible shifts, including weekends and holidays

Professional demeanor and attention to detail

Preferred Skills

Problem-solving ability

Team-oriented mindset

Ability to handle high guest volume efficiently

Compensation & Benefits

Competitive hourly pay (based on experience)

Growth opportunities within Marriott and Garnet Hotels

Supportive and professional work environment