Front Desk Agent- Night Audit 11PM-7AM

Woodcrest New Albany

Front Desk Agent- Night Audit 11PM-7AM

New Albany, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Paid time off

    Job Summary

    We are seeking a dependable and detail-oriented Night Auditor to join our team. The Night Auditor is responsible for overseeing front desk operations during overnight hours, assisting guests, balancing daily financial transactions, and preparing end-of-day reports to ensure smooth hotel operations.

    Key Responsibilities

    Welcome and assist guests with check-ins, check-outs, and overnight requests

    Answer phone calls and respond to guest inquiries professionally

    Process reservations, cancellations, and room changes

    Balance and reconcile daily financial transactions and reports

    Run nightly audit procedures and prepare accounting summaries

    Handle guest concerns and resolve issues promptly

    Maintain security and safety procedures during overnight hours

    Ensure lobby and front desk areas remain clean and organized

    Coordinate with housekeeping and maintenance teams as needed

    Prepare reports for management and morning staff

    Qualifications

    High school diploma or equivalent required

    Previous hotel front desk or customer service experience preferred

    Experience with hotel property management systems is a plus

    Strong attention to detail and organizational skills

    Basic math and computer skills

    Ability to work independently overnight

    Excellent communication and customer service skills

    Reliable attendance and punctuality required

    Preferred Skills

    Experience with Hilton systems such as PEP

    Cash handling and accounting experience

    Ability to multitask in a fast-paced environment

    Professional appearance and demeanor