The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. All front desk agents are cross-trained to know the duties/responsibilities of the night audit. We expect all associates to have 3 shift availability in the event of last-minute schedule changes. Responsibilities: • Manage guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Welcome guests warmly, determine their needs, and manage the registration process. • Take reservations over the telephone, through emails and in person, including groups • Provide guests with information about hotel amenities, dining, and travel directions. Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Strong customer service skills with a guest-focused approach. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Compensation: $18 - $20 hourly

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