Benefits:

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a dependable, detail-oriented Night Audit - Front Desk Agent to provide exceptional service to our guests during overnight hours. This role is responsible for managing front desk operations at night while completing daily audit procedures and financial reports. The Night Audit Front Desk Agent will assist guests with late check-ins and early check-outs, process payments, balance daily transactions, and ensure the hotel runs smoothly overnight. The ideal candidate is trustworthy, organized, and able to work independently while maintaining a friendly and professional demeanor.

Responsibilities

Perform nightly audit procedures, including balancing daily transactions and preparing financial reports

Assist guests with check-in and check-out during overnight hours

Answer phones, emails, and in-person inquiries professionally and promptly

Take and modify reservations as needed

Issue room keys and process payments accurately

Maintain communication with housekeeping and management regarding room availability and overnight issues

Monitor hotel activity to ensure guest safety and security

Maintain knowledge of hotel operations, policies, and procedures

Ensure compliance with health, safety, and quality standards

Complete required paperwork and reports accurately and on time

Qualifications

Friendly, professional, and reliable personality

Ability to work overnight shifts independently

Familiarity with hospitality industry standards

Proficient in English; additional languages are a plus

Basic computer skills and ability to learn hotel systems

Strong attention to detail and problem-solving skills

Customer-focused attitude with the ability to resolve guest concerns calmly

Ability to lift up to 30 pounds