Benefits:

401(k)

Employee discounts

Paid time off

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping/maintenance staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This position is for second shift. The hours of 3p-11p This is a part time position for 1-2 days a week. Must be at least 21 to sell and serve liquor with a Basset Certification.

Option to cross train into other shifts!

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Prepare the Lounge and Kitchen to be open from 4:30p-11:30pm

Forward Face Marketplace and fill shelves with candy

Check guests in and out

Make Coffee and clean in the lobby

Check on the Pool, collect dirty towels, light cleaning

sweep, vacuum, mop

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy and typing skills.

Able to resolve issues with a customer-focused orientation

Able to lift 35 pounds

The second shift can be fast paced and is entirely customer oriented. The attendant must be able to multi task and work independently.

Option for Tips from the Lounge 401K program Employee discount program paid time off program

If you would like to check the status of your application please do not call the hotel front desk, instead email us at gm.il5300@staycobblestone.com. The front desk cannot answer questions about your application.