Greeting and Checking In/Out Guests: Welcoming guests upon arrival, processing their check-in and check-out procedures, and ensuring accurate registration.

Managing Reservations: Handling room reservations via phone, online, or in-person, including making changes and cancellations.

Answering Guest Inquiries: Responding to guest questions, requests, and concerns about the hotel, local attractions, and services.

Handling Payments: Processing payments for room stays, services, and other charges.

Providing Information: Sharing information about the hotel's amenities, facilities, and local attractions.

Maintaining a Clean and Organized Front Desk: Ensuring the front desk area is tidy and organized.

Assisting with Other Tasks: May assist with other tasks as needed, such as carrying bags, answering phone calls, or handling complaints.

Skills and Qualifications:

Customer Service Skills:

Excellent communication and interpersonal skills to interact with guests professionally and courteously.

Organizational Skills:

Ability to manage reservations, guest records, and other administrative tasks efficiently.

Attention to Detail:

Accuracy in recording information, processing payments, and ensuring guest satisfaction.

Problem-Solving Skills:

Ability to handle guest inquiries and resolve issues in a timely and efficient manner.

Computer Skills:

Proficiency in using hotel management systems and other computer applications.

Hospitality Experience:

Previous experience in the hospitality industry is often preferred.

Working Conditions:

Flexible Schedule: May be required to work evenings, weekends, and holidays.

Standing for Extended Periods: May be required to stand for extended periods while working at the front desk.

Fast-Paced Environment: May be required to handle multiple tasks and requests simultaneously.