Benefits:

Employee discounts

Free uniforms

Opportunity for advancement

Benefits & Perks

Fixed schedule

Career advancement opportunities

Competitive compensation

Hands-on hospitality experience

Positive, fast-paced work environment

Join Our Team at Velkommen Inn

Velkommen Inn in Clifton, TX is looking for a friendly, dependable, and professional Front Desk Agent to join our team full-time. If you enjoy working with people, staying organized, and creating a welcoming guest experience, this could be a great fit for you.

In this role, you will be the first point of contact for our guests, helping create a positive and lasting impression from check-in to check-out. We are looking for someone with a warm personality, strong communication skills, and a customer-focused attitude who can stay calm and positive in a fast-paced environment.

Job Summary

As a Front Desk Agent, you will greet and assist guests, manage check-ins and check-outs, answer phones, handle reservations, process payments, and maintain an organized and welcoming front desk area. You will also communicate with housekeeping and maintenance to support smooth daily hotel operations and may be assigned small daily tasks as needed.

Your goal is to provide every guest with exceptional customer service and ensure they have a comfortable, pleasant stay.

Key Responsibilities

Greet guests with a warm, positive, and professional attitude

Complete guest check-ins and check-outs accurately and efficiently

Answer phone calls, emails, and in-person guest inquiries

Take, update, and cancel reservations as needed

Process payments, issue receipts, and maintain accurate records

Issue room keys and explain room features, hotel amenities, and local attractions

Build rapport with guests and identify their needs through friendly conversation

Maintain a clean, organized, and welcoming front desk, lobby, and common areas

Communicate with housekeeping and maintenance to coordinate room availability and daily operations

Handle guest concerns professionally and resolve issues with a customer-focused approach

Ensure compliance with hotel health, safety, and quality standards

Complete paperwork and assigned tasks promptly and accurately

Qualifications

High school diploma or GED required; some college is a plus

Customer service or hospitality experience preferred

Friendly, outgoing, and professional personality

Strong communication, organization, and problem-solving skills

Comfortable multitasking in a fast-paced environment

Computer literacy required

Experience with hotel software such as Opera, Fidelio, or similar is a plus

Proficient in English; additional languages are a plus

Reliable transportation and punctual attendance required

Flexible to work nights, weekends, and holidays as needed

Ability to stand for extended periods and lift up to 25–30 pounds

Why Work With Us

At Velkommen Inn, you’ll be part of a team that values hospitality, professionalism, and guest satisfaction. This is a great opportunity for someone who wants to build experience in the hotel industry while working in a supportive environment with opportunities for growth.

If you are energetic, detail-oriented, and passionate about delivering excellent service, we’d love to meet you.