Front Desk Agent

Voyager Inn | Anchorage, Alaska

The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you.

Position Purpose: As a Front Desk Agent, you’ll play a key role in delivering warm, efficient, and memorable service from arrival to departure. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

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The Benefits of Being Part of OUR Team:

• Medical, Dental and Vision coverage

• Life Insurance

• Paid personal time off

• Leadership and Management Training Programs

• 401K Retirement Plan

• A PATH for your future!

• Discounted room rates

• A FUN PLACE TO WORK

• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

Guest Experience

• Greet and welcome guests with genuine hospitality and professionalism
• Check guests in and out efficiently, ensuring accuracy and care
• Assign rooms based on guest needs and preferences
• Share information about hotel amenities, local attractions, and special programs
• Provide welcome materials, room keys, and helpful guidance to make guests feel at home

Service & Support

• Respond to guest requests, questions, and concerns with empathy and confidence
• Resolve challenges calmly and creatively, ensuring guest satisfaction
• Answer phone calls and emails promptly and courteously
• Coordinate messages, packages, and special requests for guests

Operations & Accuracy

• Process payments, vouchers, and charges accurately
• Maintain organized and accurate guest records in the hotel system
• Promote hotel services and upsell when appropriate
• Assist during busy periods and remain composed during emergencies

SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist guests in their preferred language when possible
• Support transportation or van driving needs (if qualified)
• Escort guests to safety deposit boxes
• Operate standard office equipment

WHAT WE'RE LOOKING FOR:

• Friendly, positive attitude with a passion for guest service
• Strong communication skills (verbal and written English required)
• Comfort using computers and basic hotel systems
• Ability to handle transactions and basic math accurately
• Patience, professionalism, and the ability to stay calm under pressure
• Ability to stand, bend, and move throughout the shift

Hospitality experience is a plus, but we’re happy to train the right person who brings warmth, reliability, and a team-first mindset.

NOTICE:

The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management’s standards for safety, professionalism, and service excellence.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.