POSITION:

Front Desk Apprentice (Receptionist)

REPORTS TO:

Director, Center for Workforce Development / Assigned Workplace Supervisor

SUMMARY:

The Front Desk Apprentice will serve as the first point of contact for visitors, participants, and community partners at Edmundite Missions. This role is responsible for delivering excellent customer service while supporting daily front office operations.

The apprentice will perform a variety of duties associated with reception, administrative coordination, and office support. Such duties include: greeting and assisting guests, managing phone communications, scheduling, maintaining records, and supporting program operations.

The apprentice will also attend required workforce development trainings and professional development sessions. This position requires a commitment to all duties listed and a willingness to grow within a professional work environment.

COMPENSATION & TIME COMMITMENT:

There is a minimum time commitment of 6 months up to 1 year. This is a part-time position, typically 15–20 hours per week based on program needs and scheduling.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Front Desk & Customer Service

Greet and assist all visitors in a friendly, respectful, and professional manner

Serve as the first point of contact for participants, partners, and guests

Answer incoming phone calls and direct inquiries appropriately

Provide a welcoming and supportive environment for all individuals

2. Administrative Duties

Schedule appointments and assist with program coordination

Maintain accurate records, files, and documentation

Assist with data entry, copying, scanning, and filing

Support intake processes and participant check-in/check-out

3. Office Coordination

Ensure smooth daily office operations through communication with staff

Maintain cleanliness and organization of front office and waiting areas

Assist with opening and closing procedures as needed

Monitor and restock office supplies

4. Program Support

Provide administrative support to Workforce Development and program staff

Assist with events, workshops, and program activities

Support communication efforts including reminders and follow-ups

5. Other Duties

Perform additional duties as assigned within Edmundite Missions programs

SUPPORT PROVIDED:

In-house training and onboarding

Workforce Development training modules and certification opportunities

Professional development, leadership training, and career coaching

Supervision and mentorship through Edmundite Missions staff

Human Resources Apprenticeship Procedure Manual

QUALIFICATIONS & SKILLS REQUIRED:

High school diploma or GED

Currently unemployed or underemployed with interest in gaining work experience

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Basic computer skills (Microsoft Office, data entry, email communication)

Ability to maintain professionalism and confidentiality

Reliable transportation

Demonstrates reliability, accountability, and willingness to learn

Ability to work in a team-oriented environment

PREFERRED (NOT REQUIRED):

Previous customer service or front desk experience

Knowledge of office systems or scheduling tools

Experience working with the public or in community programs

Attach your resume and reference information.