Front Desk Assistant

Location: Essentials Beauty & Day Spa

Job Type: Part-time/Full-time

Job Summary

Essentials Beauty & Day Spa is seeking a friendly, professional, and organized Front Desk Assistant to be the first point of contact for our clients. This role is essential in creating a welcoming and relaxing atmosphere while efficiently handling administrative duties. The ideal candidate will have excellent communication skills, a customer service mindset, and the ability to multitask in a fast-paced spa environment.

Key Responsibilities:

1. Client Assistance

Greet and welcome clients upon them entering the salon

Check clients in for their appointment

Offer refreshments and ensure client comfort

Address client concerns or direct them to the appropriate team member.

2. Administrative Duties
Schedule and confirm appointment with salon software
Follow up with clients from lead/client list
Answer phone calls and assist with client inquiries
Support staff with administrative tasks as needed
Process payments and maintain records

3. Product Knowledge & Sales
Learn about salon products, services and memberships
Assist in retail sales by recommending products to clients
Assist in membership sales by recommending to clients
4. Salon Maintenance
Restock towels, products, and supplies
Check salon inventory, put in request for items that are needed
Light cleaning such as dusting product area, wiping down countertops and mirrors
Maintain clean and organized reception area
5. Other duties as required
Qualifications & Skills:
High school diploma or equivalent
Cosmetology student or recent graduate (a plus)
Proficiency in appointment scheduling software and basic computer skills
Strong customer service skills and interpersonal skills
Ability to multitask and be organized in a fast-paced environment
Friendly, professional, and team-oriented attitude
Must be punctual, reliable, and have a professional appearance.