Benefits:

Competitive salary

Employee discounts

Paid time off

Experience: Hilton experience required

Position Summary

We are seeking Front Desk Associates to join our team at Spark by Hilton – Matteson. The ideal candidates will have previous Hilton experience, a passion for hospitality, and the ability to provide exceptional service to every guest.

Key Responsibilities

Greet and assist guests with check-in/check-out and reservation needs

Process payments and maintain accurate guest accounts

Respond to guest inquiries and resolve issues promptly

Maintain front desk operations efficiently and professionally

Ensure brand standards and Hilton procedures are consistently followed

Coordinate with housekeeping and other departments for guest needs

Provide recommendations and information about the hotel and local area

Qualifications

Previous Hilton brand experience mandatory

Excellent communication and customer service skills

Strong organizational and multitasking ability

Professional appearance and attitude

Ability to work flexible shifts, including weekends and holidays