Benefits:

401(k)

Employee discounts

Paid time off

401(k) matching

Ocean State School of Gymnastics Center is looking for a friendly, organized, and dependable Front Desk Team Member to join our OSSG family. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors.

Job Summary The Front Desk Team Member is responsible for greeting families, answering questions, assisting with enrollments, managing phone calls and emails, supporting daily office operations, and helping maintain clear communication between families, coaches, and management.

Responsibilities

Greet students, families, and visitors in a warm and professional manner

Answer phone calls, emails, and parent questions promptly and clearly

Assist families with class information, trials, enrollments, billing questions, and schedule changes

Help new families understand OSSG programs, policies, and membership options

Communicate important information to coaches, managers, and families

Maintain accurate records in the customer management system

Process payments, update accounts, up sell events/programs and assist with invoices when applicable

Keep the lobby/front desk area clean, organized, and welcoming

Follow all OSSG policies regarding safety, confidentiality, and customer communication

Assist with social media, flyers, or announcements as needed.

Qualifications

Previous front desk, receptionist, or administrative experience preferred

Experience working with children, families, or in a youth activity setting is a plus

Strong attention to detail when entering information, taking payments, and updating accounts

Ability to handle confidential family, student, and billing information professionally

Comfortable learning and using class management software, email, and basic office programs in a MAC System.

Ability to prioritize tasks during busy class times

Professional phone etiquette and clear written communication skills

Ability to work independently while also being part of a team

Ability to handle parent concerns with patience, kindness, and professionalism

Comfortable enforcing gym policies in a firm but friendly way

Flexible availability, including Saturdays as needed

Basic math skills for payments, invoices, and account balances

Experience with customer service or sales is a plus

Friendly and welcoming personality

Commitment to creating a positive experience for every family who walks through the door

Must be able to pass a Background Check required by our membership with USAG.