Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Responsibilities

· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions

· Greet, register, and assign rooms to guests

· Issue room key and escort instructions

· Transmit telephone messages

· Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment

· Keep records of room availability and guests' accounts

· Compute bills, collect payments, and make change for guests

· Make and confirm reservations

· Post charges such as room, sundry items, fax, copy or telephone

· Make restaurant, transportation, or entertainment reservations, and arrange for tours

· Deposit guests' valuables in safe deposit box

· Answer telephone calls promptly and politely in accordance with hotel policies

· Restock coffee station as needed

· Restock work area - maintain neat and organized work area

· Deliver supplies to guests as needed