Benefits:

401(k)

Employee discounts

Training & development

Front Desk Associate – SafeSplash Swim School

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Fun, Team-Oriented Work Environment

Opportunities to Make a Positive Impact on Children and Families

Employee Discounts/Perks

Job Summary

Are you outgoing, organized, and passionate about providing excellent customer service? SafeSplash Swim School is seeking a friendly, energetic, and sales-driven Front Desk Associate to join our team.

As a Front Desk Associate, you are one of the first points of contact for our families and play an important role in creating a welcoming and professional experience. This is a highly customer-facing position that requires strong communication skills, confidence speaking with current and prospective families, and the ability to turn inquiries into enrollments.

You will assist families with class registration, scheduling, account questions, payments, and general customer service while actively promoting SafeSplash programs and helping the location meet enrollment and retention goals.

Responsibilities

Greet families and swimmers in a friendly, professional, and welcoming manner

Provide excellent customer service in person, over the phone, through text, and via email

Educate prospective families on SafeSplash programs, class levels, pricing, and available services

Convert customer inquiries, leads, and trial lessons into enrollments

Conduct outbound calls and follow up with prospective and current families

Assist customers with selecting the appropriate classes based on swimmer needs and availability

Register students and manage class enrollments, transfers, cancellations, and account updates

Schedule and confirm lessons, evaluations, and other swim programs

Process payments and assist families with billing and account questions

Promote additional programs, services, events, and enrollment opportunities

Maintain accurate customer and student information within scheduling and enrollment systems

Communicate professionally with instructors, deck supervisors, management, and other team members

Assist with maintaining a clean, organized, and professional front desk and lobby area

Complete additional administrative and customer service duties as assigned

Qualifications

Excellent customer service and interpersonal skills

Strong verbal and written communication skills

Sales-oriented mindset with the confidence to recommend programs and ask for enrollment

Friendly, outgoing, and comfortable engaging with families and children

Ability to handle customer concerns professionally and work toward solutions

Strong organization and multitasking skills in a fast-paced environment

Comfortable making and receiving a high volume of phone calls

Proficient with Microsoft Office, scheduling software, email, and other technology

Dependable, punctual, and able to work effectively as part of a team

Previous customer service, sales, front desk, hospitality, or administrative experience preferred

What We’re Looking For

The ideal candidate is more than someone who simply sits at the front desk. We are looking for someone who is engaging, proactive, customer-focused, and motivated to help grow the business. You should be comfortable starting conversations, following up with leads, explaining the value of our swim programs, and providing families with an experience that makes them want to enroll—and stay enrolled—with SafeSplash.