Benefits:
FREE D1 Training Membership
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Position: Front Desk Associate / Sales Support Specialist Location: D1 Training Alliance – Alliance Town Center, Fort Worth, TX Reports To: General Manager
About D1 Training Alliance
At D1 Alliance, we’re more than a gym—we’re a community of athletes, coaches, and families united by a mission to train with purpose. Whether it’s a youth athlete chasing a scholarship or an adult looking to push past their limits, we deliver world-class training in a supportive, high-energy environment. This position plays a vital role in that mission. As the first and last face every member sees, you are the heartbeat of our facility.
Role Summary The Front Desk Associate / Sales Support Specialist is responsible for creating a welcoming, professional, and energetic first impression for every guest and member. You will manage daily operations at the front desk, provide outstanding customer service, assist with sales inquiries, and ensure the facility is clean, stocked, and ready for every workout. This is an ideal role for a reliable, upbeat, and organized individual who thrives in a fast-paced, team-oriented environment.
What You’ll Do
Customer Experience
Greet every member and guest by name with enthusiasm and professionalism
Answer in-person and phone inquiries with clarity and positivity
Maintain a consistent, high-energy presence regardless of external distractions
Build authentic connections while keeping conversations professional and concise
Daily Front Desk Operations
Complete opening and closing checklists
Manage check-ins via iPad kiosk before every workout
Keep the front desk and lobby clean and organized
Monitor and respond to voicemails, emails, and social media messages
Process transactions in MindBody for gear, snacks, and drinks
Facility Support
Ensure bathrooms are stocked and cleaned throughout the day
Keep cleaning stations and workout areas prepped and ready
Restock shelves, gear displays, and the fridge with snacks and drinks
Walk through the facility to ensure it's tidy and safe for members
Sales & Communication
Greet free trial visitors and ensure waivers and profiles are complete
Use call scripts and social media responses to support membership inquiries
Accompany new prospects to the appropriate team member upon arrival
Assist with social media content collection (as directed)
What We’re Looking For
Punctuality & Reliability: You show up on time, every time. Reliable transportation is a must.
Energy & Attitude: You bring positivity, consistency, and a calm, professional demeanor—even under pressure
Work Ethic: You take ownership of your responsibilities and are willing to help teammates when needed
People Skills: You remember names, smile often, and enjoy building real connections
Communication: You speak clearly, professionally, and know how to politely excuse yourself from small talk to stay on task
Multi-tasking Ability: You manage multiple responsibilities without losing focus or missing details
Why This Role Matters You’ll set the tone for every member experience. From a clean bathroom to a warm welcome, your work ensures that our facility runs smoothly, our members feel valued, and our brand continues to grow. This position also serves as a stepping stone to other roles within our growing organization—ideal for someone who’s passionate about fitness and looking to build a long-term career in the industry.
Compensation This is an hourly, non-exempt role. You’ll also have the opportunity to earn commissions for completed appointments and closed sales, offering strong income potential for sales support specialists who consistently drive results and add value.
Join the D1 Alliance team and help us build something special—one workout, one welcome, and one smile at a time.