Join Our Hospitality Team!
We are seeking a friendly, professional, and service-oriented Front Desk Attendant to join our hotel team in Hyannis, MA. As the first point of contact for our guests, you will play a vital role in creating a welcoming experience and ensuring exceptional customer service throughout each guest's stay.
The ideal candidate enjoys working with people, thrives in a fast-paced environment, and is committed to providing outstanding hospitality and guest satisfaction.
Welcome guests with a warm, professional, and courteous attitude
Manage hotel guest check-in and check-out procedures efficiently and accurately
Answer incoming phone calls and respond to guest inquiries in a timely manner
Assist guests with reservations, room assignments, hotel amenities, and local area information
Address guest requests, concerns, and service issues promptly and professionally
Process payments and maintain accurate guest records
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Monitor reservations and room availability using hotel management software
Maintain a clean, organized, and professional front desk and lobby area
Complete daily reports, data entry, and other administrative duties as assigned
High school diploma or equivalent
Excellent customer service and communication skills
Strong attention to detail and organizational abilities
Basic computer proficiency and ability to learn hotel management systems
Ability to multitask and remain professional in a busy hospitality environment
Reliable attendance and punctuality
Flexibility to work weekends, holidays, and varying shifts as needed
Previous hotel, hospitality, guest services, front desk, receptionist, tourism, or customer service experience
Experience with hotel reservation or property management systems
Knowledge of the Hyannis and Cape Cod area
Competitive pay
Health, dental, and vision insurance (for eligible employees)
Paid time off and holiday pay
Employee hotel discounts
Opportunities for advancement and professional growth
Positive and supportive team environment
Our hotel is committed to providing exceptional guest experiences and creating a welcoming atmosphere for visitors to Cape Cod. As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure.
If you are passionate about hospitality and enjoy delivering excellent customer service, we encourage you to apply today.