Benefits:

401(k)

Competitive salary

Employee discounts

Free uniforms

Paid time off

Join the Hot Diggity Dog Resort Team in Escondido, CA!

Are you passionate about providing exceptional customer service? Do you have a knack for organization and enjoy interacting with both humans and adorable furry friends? If so, Hot Diggity Dog Resort is seeking a Front Desk Coordinator/Customer Service Representative to join our dedicated team!

About Hot Diggity Dog Resort: Hot Diggity Dog Resort is Escondido's premier luxury pet resort, offering top-notch accommodations, grooming services, and a range of activities for our beloved four-legged guests. Our mission is to provide a safe, comfortable, and enjoyable experience for pets while ensuring their owners' peace of mind.

Position: Front Desk Coordinator / Customer Service Representative

Responsibilities:

Greet and welcome pet owners and their furry companions with warmth and enthusiasm

Provide excellent customer service by addressing inquiries, handling check-ins and check-outs, and managing reservations

Effectively communicate and coordinate with various departments to ensure seamless operations

Assist pet owners in selecting appropriate services and packages tailored to their pets' needs

Maintain accurate records of reservations, transactions, and pet information

Handle cash, credit card transactions, and reconcile daily sales

Address and resolve customer concerns or complaints with professionalism and empathy

Maintain cleanliness and organization of the front desk area and lobby

Collaborate with the resort staff to provide a safe and pleasant environment for pets and their owners

Requirements:

Prior experience in a customer service role, preferably in the hospitality or pet care industry

Exceptional interpersonal and communication skills

Strong organizational abilities with a keen attention to detail

Ability to multitask and remain calm in a fast-paced environment

Proficient computer skills and familiarity with reservation management systems

Passion for animals and a genuine desire to provide outstanding care to pets and their owners

Flexibility to work weekends, holidays, and occasional evenings

Benefits:

Competitive compensation package

Opportunities for growth and professional development

A fun and rewarding work environment surrounded by adorable furry companions

Discounts on resort services for your own pets

401k Plan

Paid time off

If you are a friendly, organized, and customer-oriented individual with a love for animals, we would love to hear from you! Join us at Hot Diggity Dog Resort and contribute to creating a memorable experience for our furry guests and their owners.

How to Apply: Please complete an Employment Application at: https://hotdiggitydogresort.com/employment-application. We look forward to reviewing your application and getting to know you better!

Hot Diggity Dog Resort is an equal opportunity employer.