Benefits:

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Free food & snacks

Benefits/Perks

Competitive salary

Health, Vision and Dental Insurance

Retirement Plan

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discount

Job Summary

Be a Vital Part of Our Team at Cascade Acupuncture Center!

Are you an organized and friendly individual with a knack for customer service? Cascade Acupuncture Center (CAC) is seeking a Front Desk Coordinator/Scheduler to join our dedicated team! Our center has been a pillar in the community for nearly 20 years, providing exceptional holistic care and winning the Best of the Gorge award for four consecutive years (2021–2024).

In this key role, you'll continue that tradition and be the first point of contact for patients, ensuring a welcoming environment and smooth operations within our practice. Your contribution will help us continue providing top-quality care that makes a difference in our patients' lives. We offer Acupuncture, Herbal Consultations, and Massage.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Manage patient scheduling to ensure efficient clinic operations and minimize wait times

Coordinate with practitioners regarding patient care and scheduling needs.

Answer phone calls and schedule appointments

Assist clients with paperwork, including consent forms

Maintain accurate patient records and ensure confidentiality is upheld

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Run minor errands for the clinic (laundry drop off/pick up, collecting the mail)

Assist with billing and insurance processes as needed

Participate in weekly team meetings and contribute to a positive team atmosphere

Qualifications

High school diploma or equivalent; additional education or training in healthcare administration is a plus.

Two or more years of experience as a receptionist or similar role is preferred

Strong communication skills, both verbal and written, to interact effectively with patients and staff with a commitment to customer service

Exceptional organizational skills and attention to detail

Strong work ethic and positive attitude

Familiar with computers, scheduling software and general office technology (printers, routers, online phone systems, Microsoft 365 and G-Suite)

Excellent multi-tasking skills

Knowledge of holistic health practices is a plus but not mandatory.