Front Desk Coordinator – High-End Ophthalmology Practice

Luxor Eye Institute | Bakersfield, California | Full-Time

Help Create an Exceptional Patient Experience

Luxor Eye Institute is looking for a polished, dependable, and organized Front Desk Coordinator to serve as a key point of contact for our patients.

This role goes beyond answering phones and checking patients in—it helps shape the overall experience and flow of the practice. Our patients rely on us for advanced eye care, including cataract surgery, LASIK, ICL, dry eye treatments, and other specialty services. The right candidate will ensure every patient feels welcomed, informed, and cared for from the moment they arrive.

What You Will Do

Greet patients with professionalism and warmth

Manage patient check-in and check-out efficiently

Answer and direct incoming calls

Schedule and confirm appointments

Verify insurance and patient information

Collect copays, balances, and payments

Maintain accurate patient records

Communicate scheduling needs with the team

Support smooth daily patient flow

Complete end-of-day reconciliation reports

Follow HIPAA guidelines and protect patient confidentiality

Keep the reception area organized and professional

What Success Looks Like

Within your first 90 days, you will:

Confidently manage front desk operations

Navigate scheduling and registration systems accurately

Verify insurance and collect payments with ease

Communicate clearly with patients and staff

Stay organized during busy clinic hours

Identify and resolve scheduling or registration issues

Deliver a consistently positive patient experience

The Right Candidate

You may be a great fit if you are:

Reliable and punctual

Calm and composed under pressure

Comfortable in a fast-paced environment

Organized and detail-oriented

Professional in communication and appearance

Comfortable discussing and collecting payments

Open to feedback and continuous improvement

Proactive and solution-focused

Interested in building a long-term healthcare career

Required Qualifications

Experience in a medical, dental, optometry, or ophthalmology front office preferred

Strong customer service and phone skills

Basic computer proficiency

Ability to multitask while maintaining accuracy

Clear communication with patients and team members

High school diploma or equivalent

Experience with Nextech, insurance verification, scheduling, and patient collections is strongly preferred.

Who May Not Be a Good Fit

This role may not be ideal if you:

Struggle with punctuality or attendance

Feel overwhelmed in busy environments

Avoid responsibility or accountability

Prefer minimal patient interaction

Are uncomfortable discussing payments

Resist feedback or workflow changes

Prefer waiting for direction rather than taking initiative

Are seeking a short-term position

Why Join Luxor Eye Institute

Be part of a growing specialty practice

Gain exposure to advanced ophthalmology services

Receive hands-on training

Build valuable medical office skills

Work alongside experienced professionals

Opportunities for growth based on performance

Modern, professional work environment

Schedule

Full-time

Monday through Friday

Occasional Saturdays may be required

How to Apply

Submit your resume along with a brief statement explaining:

Why you are interested in ophthalmology

What makes you effective in a busy medical office

Why reliability and patient service matter to you

Applications without a complete resume may not be considered.

Luxor Eye Institute is an equal opportunity employer.