Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Flexible schedule

About the Role:

Madison Ophthalmology PLLC is looking for a friendly and organized Front Desk Coordinator to be the welcoming face of our practice in New York, NY. This is a fantastic opportunity to join a dedicated eye care team where your customer service skills and attention to detail will make a real difference in the patient experience.

Responsibilities:

Greet and check in patients in a warm, professional manner

Schedule, confirm, and manage patient appointments using practice management software

Answer and route incoming phone calls, emails, and patient inquiries

Verify insurance eligibility and collect patient co-pays and payments

Maintain and update accurate patient records and demographic information

Coordinate with clinical staff to ensure smooth patient flow throughout the office

Handle medical records requests, referrals, and prior authorizations as needed

Requirements:

1+ years of front desk or administrative experience in a medical or healthcare setting preferred

Familiarity with medical insurance verification and billing processes

Proficiency with electronic health records (EHR) or practice management software

Strong communication and interpersonal skills with a patient-first attitude

Highly organized with the ability to multitask in a fast-paced environment

Ophthalmology or specialty medical office experience is a plus

High school diploma or equivalent required; associate's degree or higher preferred

About Us:

Madison Ophthalmology PLLC is a trusted eye care practice serving patients in the heart of New York, NY, committed to delivering exceptional vision care with a personal touch. Our patients return to us time and again for our expertise, compassionate care, and welcoming environment. We pride ourselves on building a supportive team culture where every staff member plays a vital role in our patients' health and happiness.