Job Description

• Perform random daily audits on Patient Services Representative’s (PSR) work to verify accuracy.

• Assist all PSR’s in balancing their Comprehensive Balancing sheets as needed.

• Assist all PSR’s in finding office codes, CPT, ICD-10 or charges not listed on the router.

• Assist in updating clinical forms.

• Perform all duties as described in the PSR job description during peak periods or absentees.

• Communicate any up-coming changes to satellite offices.

• Type memos for PSRs

• Communicate with physicians, clinical personnel or other supervisors in dealing with specific patient problems/issues or departmental personnel.

• Work closely with the Appointment, Patient Accounting, Electronic Billing, Quality Control, Cash Posting and Coding personnel to ensure the smooth flow of work between the various areas.

• Plan, develop, maintain and continually strive to improve methods, procedures, controls and co-ordination of unit functions.

• Maintain information and keep abreast of information relating to the insurance industry and Privia Medical Group - Gulf Coast reimbursement.

• Draft new or revised policies and procedures as necessary.

• Monitor department resources, including staffing levels, for efficient usage. Plan for the use of resources and people needed for future tasks and growth.

• Follow-up on special requests or projects for completeness.

• Initiates service requests for system problems. Follow through to ensure problems are corrected. Provide guidance in Athena EMR. Evaluate computer and equipment needs for PSR personnel.

• Interview, hire and terminate employees after consulting with the Practice Manager.

• Listen to ideas and suggestions from employees, physicians or other staff for improving the overall performance of the department and/or staff.

• Set and monitor performance goals/standards and communicate them to department personnel. Monitor adherence to set goals/standards. Complete and review employee’s annual performance evaluations in accordance with these goals/standards.

• Provide appropriate guidance, coaching and leadership for PSR personnel.

• Maintain a competent staff through training programs to ensure job knowledge and career progression.

• Evaluate and update job description to reflect accurate job content.

• Assign and issue instructions for specific or special tasks to personnel as needed.

• Review the payroll time clock edits for department personnel.

• Participate in educational and developmental activities.

• Attend meetings as requested.

• Perform other duties as directed by the Physician Owner(s) or Practice Manager.

Qualifications

• At least 3 years of experience in medical office environment

• At least 3 Years of experience utilizing CPT and ICD-9 coding standards

• At least 3 Years of experience with Athena EMR.

• High School Graduate or GED, some college preferred.

Physical Demands

Requires sitting for long periods of time, working in an office environment with some bending and stretching; ability to work under stress in a fast paced environment required; may need to stay later in the evenings to cover/supervise staff; manual dexterity required for use of calculator and computer.

Compensation range for this vacancy is based on years of experience, education and location.

Hourly range for this vacancy is $19 to $21 per hour.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.