Front Desk Coordinator

NOVA Plastic Surgery & Dermatology – Northern Virginia

About NOVA Plastic Surgery

Established in 2011, NOVA Plastic Surgery & Dermatology has grown into one of the premier aesthetic practices in the country. With multiple locations in Northern Virginia and a QUAD A–certified office-based surgical facility, we specialize exclusively in plastic surgery and cosmetic dermatology.

We are proud recipients of:

• Inc. 5000 recognition
• Best of Loudoun awards multiple years in a row
• National recognition as a leader in aesthetic medicine

Our model focuses entirely on elective aesthetic care. Our practice is built around clinical excellence, safety, structured systems, and a premium patient experience.

We are supported by an exceptional team of board certified plastic surgeons, physician assistants, aestheticians, and operational leaders. As we continue to grow, we offer clear advancement pathways in both clinical and non-clinical tracks, including patient coordination, sales, and leadership roles.

Position Overview

The Front Desk Coordinator is the first point of contact for NOVA patients and prospective patients.

This role controls inbound communication, protects provider schedules, and ensures every interaction reflects the high standards of our brand. This is not an entry-level receptionist role. It is an access-management position in a structured, high-performance environment.

The ideal candidate is polished, organized, confident on the phone, and comfortable managing multiple priorities in a fast-paced clinical setting.

Key Responsibilities

Inbound Communication

• Answer inbound calls promptly and professionally
• Lead conversations with structure and clarity
• Gather key information efficiently
• Schedule appointments appropriately
• Perform warm transfers to Patient and Surgical Coordinators when needed

Scheduling & Calendar Protection

• Manage consultations and follow-up appointments
• Confirm, reschedule, and optimize schedules
• Protect high-value consult slots
• Support same-day schedule efficiency

Front-of-House Experience

• Greet patients warmly and professionally
• Maintain a polished reception area
• Support check-in and check-out processes
• Coordinate with clinical and administrative teams

Documentation & Systems

• Accurately document call outcomes
• Maintain EMR and scheduling accuracy
• Ensure HIPAA compliance

Qualifications

• Minimum 2 years experience in medical front desk, hospitality, concierge healthcare, or high-touch service environments
• Strong phone presence and communication skills
• Professional appearance and demeanor
• Detail-oriented and organized
• Comfortable working in a structured, high-accountability environment

Preferred:

• Experience in plastic surgery, dermatology, aesthetics, or elective medical care
• Familiarity with EMRs, CRMs or scheduling platforms

Work Environment

• Full-time position
• Weekend availability required
• Flexibility to work across NOVA locations
• Fast-paced, premium clinical setting

Compensation & Growth

This role offers competitive hourly pay aligned with Northern Virginia market standards and the responsibility level of the position.

Compensation includes:

• $21–$25 per hour , based on experience and prior performance
• Quarterly team-based performance incentives.

Benefits include:

• PTO and paid holidays
• Health / dental / vision (if eligible)
• Employee discounts
• Structured growth opportunitiesClear advancement opportunities into patient coordination, sales, and operations leadership

At NOVA, growth is performance-based. Strong performers have the opportunity to expand responsibilities and increase earning potential over time.

If you are organized, professional, and thrive in structured, high-performance environments, we encourage you to apply