Overview
SkinLab Ashburn, an integral part of Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend availability is required.

Key Responsibilities

• Greet patients and visitors with professionalism, warmth, and efficiency.

• Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.

• Schedule appointments for all providers across all locations.

• Convert new leads into appointments and complete thorough follow-up with prospective patients.

• Maintain a clean, organized, and efficient front desk and lobby environment.

• Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.

• Assist with administrative and office tasks that support smooth day-to-day operations.

• Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.

• Uphold strict confidentiality and compliance with all HIPAA regulations.

Required Qualifications

• Associate's degree or 3+ years of relevant front office or administrative experience.

• Previous experience in a medical front desk, receptionist, or customer service role.

• Strong verbal and written communication skills.

• Ability to multitask effectively in a fast-paced setting.

• Exceptional attention to detail and ability to prioritize tasks.

• Professional appearance, positive attitude, and a strong patient-service mindset.

• Experience with scheduling software or EMR systems preferred.

• Comfortable managing a high volume of phone calls and patient inquiries.

Work Environment

• Fast-paced, patient-centered setting with a focus on high-quality care.

• Predominantly will work at SkinLab; must be comfortable working at other locations as needed.

• Supportive, collaborative team culture with an emphasis on professionalism and positivity.

Additional Requirements

• Weekend availability is required

• Strong commitment to providing an exceptional patient experience.

• Submission of three professional references.

If you are passionate about delivering exceptional service and want to be part of a high-energy, growing practice, we invite you to apply and join the SkinLab Ashburn team!