Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Location: In Person / Ontario, California • 8-hour shift • Monday to Friday: 8:00 AM-5:00 PM • Full-time/Hourly

Position Ashtel Studios is seeking a personable, detail-oriented, and proactive individual to join our team as a Customer Service Representative. This role is the first point of contact for our customers, partners, and visitors, making professionalism, efficiency, and a positive attitude essential. They will report to the E-Commerce Manager. Job Responsibilities

Greet visitors and respond to customer inquiries via phone, email, and third-party marketplaces promptly + professionally to ensure a positive resolution experience

Process + track customer product replacements, maintaining accurate records

Coordinate + package sample requests for Sales, Production, and Design teams, logging a detailed inventory of incoming and outgoing shipments

Assist with data entry and other sales-related correspondence and tasks as needed

Run small errands and assist with occasional ad-hoc requests

Order + track office and kitchen equipment to maintain inventory supplies

Keep the front desk, reception area, and conference room clean, organized, and welcoming

Coordinate with fulfillment and production teams to resolve order discrepancies

Support Sales, E-Commerce, and QA teams with customer insights, reports, and follow-up communications

Qualifications

Bilingual skills are required

Previous experience as a receptionist, customer service representative, or in a similar front-facing role

Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)

Exceptional organizational skills with the ability to handle multiple tasks simultaneously

Strong verbal and written communication skills

A collaborative team player with a positive, “how can I help?” mindset

Time management skills

Requirements: Schedule: • 8-hour shift • Monday to Friday: 8:00 AM-5:00 PM • Full-time/Hourly