Columbia Auto Body is a busy, fast-paced collision repair facility seeking a motivated and dependable Front Desk / Customer Service Representative to join our team in Raynham. We are looking for a team player who thrives in a customer-focused environment and enjoys multitasking.

Responsibilities:

Greet and assist customers in person and over the phone

Manage incoming calls, emails, and customer inquiries

Communicate with insurance companies regarding claims and repair status

Assist appraisers with paperwork and administrative tasks

Schedule appointments and maintain customer records

Provide exceptional customer service throughout the repair process

Support daily front office operations and maintain an organized workspace

Qualifications:

Previous customer service experience required

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Positive attitude and team-oriented mindset

Proficient with computers and office software

Knowledge of CCC One is a huge plus

Bilingual in Portuguese is a bonus

Schedule:

Monday – Friday

Full-time position