Front Desk Customer Service

The Victors Gymnastics Center

Front Desk Customer Service

Rochester, NY
Part Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Employee discounts

    Tuition assistance

    🌟 Now Hiring: Customer Service Representative

    The Victors Gymnastics

    The Victors Gymnastics is seeking a reliable and organized Customer Service Representative to join our front desk team. This position plays a key role in creating a positive experience for our families, athletes, and staff.

    🖥️ Position Responsibilities

    Greet families and athletes in person and over the phone

    Answer and direct phone calls professionally

    Assist parents, athletes, and staff with questions regarding classes, schedules, billing, and events

    Perform daily computer-based tasks, including registrations and account management

    Maintain accurate records with strong attention to detail

    Support smooth front desk operations in a fast-paced environment

    🧠 Required Skills & Qualifications

    Strong computer knowledge is a must

    Comfortable answering phones and speaking with customers

    Ability to handle questions and concerns from parents, athletes, and staff with professionalism

    Highly organized with excellent attention to detail

    Quick to learn new systems and procedures

    Ability to multitask and stay calm under pressure

    Experience with iClassPro is a plus, but not required

    🕒 Availability Required

    Applicants must be available:

    Monday, Wednesday, Friday: 4:00–8:30 PM

    Up to two Saturdays per month: 9:00 AM–1:00 PM

    💙 Why Work at The Victors?

    Be part of a supportive, family-oriented gym

    Work in a positive, team-focused environment

    Play an important role in supporting our athletes and families

    👉 Ready to Apply?

    If you are organized, dependable, and enjoy working with people in a busy, energetic setting, we would love to hear from you!