Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Free food & snacks

Signing bonus

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an energetic, organized, business-minded individual that will be the first point of contact as Front Desk Coordinator. This person should love dogs, is detailed oriented and has a welcoming smile to greet all two and four legged customers!

What we offer: Let’s look at what Dogtopia does for you!

It’s always bring your dog to work day!

Education in basic dog obedience and training

Fun, Dynamic team culture

Career progression based on performance

Additional certification programs available

Competitive wages with flexibility in scheduling

Opportunity to learn key skills related to customer service, teamwork, or even sales!

Now that we have the fun out of the way let’s get into the what you can offer us. Help us make everyday delightful and convenient for our pet parents, and help keep our daycare running smoothly!

Establish Dogtopia as the Gold Standard in striving for the highest possible customer satisfaction ratings with every single interaction

Understanding our Dogtopia-isms, the Rules by which we, as DOGTOPIANSlive by are:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

WeCHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Key Responsibilities

Consistent and timely attendance

Adherence to clean uniform policy

Completion of all required training

Maintain an organized Front Desk and Reception Area, as well as general ambiance of entire daycare

Greet everyone that visits or calls Dogtopia, and answering all questions with a smile

Be knowledgeable on all services and pricing

Create and maintain digital customer files daily

Ability to sell services

Manage all transactions

Manage all scheduling and paperwork associated with daily Meet & Greets

Scheduling all daycare, boarding, and spa services

Manage all customer check-in/check-out (daycare, boarding, spa)

Follow extensive Dogtopia daily and weekly protocols to maintain clean and safe environment

Be trained and available to occasionally help with dog-focused duties as needed elsewhere in the daycare

Key Qualifications

Must love dogs

Ability to work flexible days and hours, including holidays and weekends

Ability to work cohesively with others in a fun, fast-paced environment

Strong customer-service skills, along with customer tolerance

Ability and comfort-level to manage all phone calls, online inquiries, and customer questions

Must be detailed oriented

Must have worked multiple computer systems, and Microsoft Office Products

Must be comfortable selling Dogtopia’s services as appropriate

Previous Customer Services Experience

Previous Front Desk, Reception Experience

Must be 18 or older

As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Please take a moment and watch this short video to learn more about the brand:

https://www.youtube.com/watch?v=9FONo1u85eY