Front Desk & Enrollment Associate

Stewie The Duck Swim School

Front Desk & Enrollment Associate

Clifton, NJ
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Competitive salary

    Flexible schedule

    Free food & snacks

    Free uniforms

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    🌊 Front Desk & Enrollment Associate

    Full-Time • $20 - $25/hour 📍 Clifton, NJ

    Be the first smile families see — and the reason they stay.

    🐥 About Stewie the Duck Swim School

    In 1989, Kim and Stew Leonard, Jr. lost their 21-month-old son, Stewie, in a tragic drowning accident. From that loss came a lifelong mission to prevent drowning through education, awareness, and access to swim lessons.

    Stewie the Duck Swim School brings that mission to life. Our first location opened in Norwalk, CT in 2023 and now serves over 1,300 children weekly. Our second location recently opened in Clifton, NJ, next to Stew Leonard’s farm-fresh food store.

    💙 Our mission is simple: Save a life, one swim lesson at a time.

    All proceeds support swim lessons for underserved children.

    🌟 About the Role

    This is not a passive front desk job.

    This role is for someone who:

    Loves people

    Enjoys helping families

    Feels comfortable having conversations that lead to enrollment

    Takes ownership of results

    Wants to grow with a mission-driven organization

    You’ll be the face of the swim school and a key driver of enrollment growth. You’ll build relationships with families, follow up with trial swimmers, help convert interest into registrations, and play an active role in the success of the business.

    🏊‍♀️ What You’ll Do

    Front Desk & Family Experience

    Welcome families with warmth and enthusiasm

    Create a positive, energetic first impression for every visitor

    Answer phones, emails, and in-person inquiries

    Give tours and confidently explain our programs and mission

    Ensure the lobby is clean, organized, and welcoming

    Celebrate swimmers with stickers, stamps, and encouragement

    Enrollment & Sales Support

    Follow up with free trial families and prospective swimmers

    Build genuine relationships and guide families toward enrollment

    Convert inquiries into active memberships

    Communicate program value clearly and confidently

    Help families find the right class and schedule

    Track follow-ups and outcomes in our system

    Operations & Reporting

    Pull and review enrollment and attendance reports

    Track trial conversions and identify opportunities for growth

    Assist with daily reporting and administrative tasks

    Support opening/closing procedures

    Help identify process improvements

    Team & Culture

    Support onboarding and training of new front desk staff

    Lead by example with professionalism and positivity

    Contribute ideas to improve operations and customer experience

    Represent Stewie the Duck Swim School with pride

    ✅ What We’re Looking For

    Friendly, confident, and outgoing personality

    Comfortable talking to families and asking for the enrollment

    Strong communication skills (in person, phone, email)

    Organized and detail-oriented

    Comfortable using software systems (iClassPro a plus)

    Self-motivated with a “see it, solve it” mindset

    Able to work some evenings and/or weekends

    Sales, customer service, or hospitality experience is a plus

    High school diploma or current student with expected graduation

    💙 Why You’ll Love Working Here

    ✔ You’re part of a meaningful, life-saving mission ✔ High-energy, positive work environment ✔ Opportunities for growth and advancement ✔ Paid training and certifications (CPR, Lifeguarding, WSI) ✔ Supportive leadership and clear expectations ✔ Work for a Stew Leonard–affiliated organization known for excellence ✔ Make an impact every single day

    💰 Pay & Perks

    Hourly Rate: $20.00 - $25.00

    Benefits include: ✔ Medical, dental & vision ✔ Flexible scheduling ✔ Paid training ✔ Fun, supportive team culture ✔ Career advancement opportunities ✔ Employee rewards & recognition ✔ Discounted swim lessons for family ✔ The chance to literally save lives through your work

    🚀 Growth Opportunity

    We are a rapidly growing organization with plans to expand to multiple locations. We love promoting from within.

    If you love people, love kids, and love meaningful work, this is not just a job - it’s a launchpad.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.