JOB DESCRIPTION

Position: Front Desk Team Member

Reports to: Operations Manager

Employee Type: Full Time/Part Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

● Executes procedures as outlined by front desk manual

● Answer phones, take messages and transfer calls

● Knowledgeable of Clubs amenities and surroundings

● Communicates kindly and sincerely using members name

● Attends all staff and club meetings and events

● Establish and maintain professional relationships with members and staff

● Ensures front desk is clean, maintained and organized at all times

● Ability to respond quickly and appropriately to emergency situations

● Comfortable serving alcohol

● Willingness to learn bartending skills, if not already knowledgeable

Expectations:

● Present a professional demeanor at all times when representing the Genesis Health Clubs

● Provide input in developing strategies to support club goals and objectives

● Ability to respond to common inquiries or complaints from members

Job Requirements:

● Available to work weekends and evenings and holidays

● Ability to work well with others

● Experience in cash handling and credit cards

● Customer service abilities

Physical Requirements:

● Ability to stand for long periods of time

● Ability to lift up to 35 pounds

● Ability to communicate with guests and other associates, including reading, writing and speaking.