Benefits:
401(k)
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Wellness resources
Front Desk Associate | Wellness + Medical Aesthetics
NÜIQ Wellness Lounge & Med Spa | Cleveland, Ohio
NÜIQ Wellness Lounge & Med Spa is looking for an exceptional Front Desk Associate to join our growing team.
At NÜIQ, the front desk is far more than a reception area—it is the center of the client experience. From the moment someone walks through our doors to the moment they leave, our Front Desk Associates help set the tone for the level of service, professionalism, and hospitality our brand is known for.
We are looking for someone who is warm, polished, organized, energetic, detail-oriented, and genuinely enjoys connecting with people. The ideal candidate thrives in a fast-paced environment, anticipates what needs to happen next, and understands how important the smallest details are to creating an exceptional client experience.
If you have experience in a medical spa or aesthetics environment and want to be part of an ambitious, growing wellness brand, we would love to meet you.
What You’ll Do
Create an exceptional first and last impression for every NÜIQ client
Welcome, check in, and check out clients with warmth, professionalism, and attention to detail
Manage a busy appointment schedule while maximizing provider availability and maintaining an efficient client flow
Answer incoming calls, texts, emails, and client inquiries with confidence and professionalism
Become knowledgeable about NÜIQ services, treatments, memberships, products, promotions, and packages
Educate clients on relevant services and membership opportunities while helping them navigate their overall NÜIQ experience
Schedule and coordinate appointments accurately using Zenoti
Process payments, memberships, packages, gift cards, retail purchases, and other point-of-sale transactions
Support rebooking, client retention, membership growth, and retail initiatives
Communicate closely with providers and the leadership team to keep each day running smoothly
Maintain accurate client information and follow established operational procedures
Keep the reception area, retail displays, and client-facing spaces polished, organized, stocked, and presentation-ready
Help identify and resolve scheduling or client-service issues before they become problems
Support special events, promotions, launches, and other NÜIQ initiatives
Consistently represent the NÜIQ brand with professionalism, discretion, positivity, and exceptional hospitality
Who We’re Looking For
Medical spa front desk experience is required.
Our ideal candidate is someone who:
Has previous front desk experience in a medical spa, aesthetics practice, plastic surgery office, dermatology practice, or similar environment
Has experience using Zenoti or comparable medical spa scheduling and point-of-sale software
Is highly organized and exceptionally detail-oriented
Communicates clearly, confidently, and professionally
Is comfortable discussing services, products, memberships, and promotions with clients
Has a natural hospitality mindset and genuinely enjoys taking care of people
Can multitask and remain composed when the environment gets busy
Takes initiative rather than waiting to be told what needs to be done
Understands the importance of accuracy, follow-through, and accountability
Works well as part of a team and communicates effectively with providers and leadership
Presents themselves in a polished, professional manner
Has a genuine interest in aesthetics, skincare, wellness, and the NÜIQ brand
Is dependable and available to work a flexible schedule, including evenings and weekends
This Role Is a Great Fit If You…
Love creating memorable experiences for people. Notice details others miss. Enjoy being busy and staying organized. Are comfortable talking to clients and making recommendations. Take ownership of your responsibilities. Appreciate high standards. And want to grow with a company that is continuing to evolve.
We are not looking for someone who simply wants to sit at a front desk.
We are looking for someone who wants to become an important part of the NÜIQ experience.
About NÜIQ
NÜIQ Wellness Lounge & Med Spa is a modern, growing wellness and medical aesthetics brand located in Cleveland, Ohio.
We bring together advanced aesthetics, skin health, regenerative treatments, and medical wellness in an elevated, welcoming environment designed to help our clients look better, feel better, and invest in their overall well-being.
Our services include injectables, advanced laser and skin treatments, regenerative aesthetics, IV therapy, hormone optimization, medical weight management, and professional skincare.
We believe exceptional results should be matched by an exceptional experience—and that experience begins the moment a client walks through our doors.
If you are passionate about aesthetics and wellness, thrive around people, and want to be part of a team building something special in Cleveland, we would love to hear from you.