We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities: • Gather financial information and generate occupancy reports for the general manager • Handle the front desk budget and order office supplies as needed • Lead operations at the front desk and make sure guests have an exceptional stay • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies Qualifications: • Have superb communication skills, management skills, and multitasking skills • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Must possess a high school diploma or equivalent certification (GED) • Prior hospitality experience of 1 year is required for this position • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
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