We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities: • Lead operations at the front desk and make sure guests have an exceptional stay • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies • Generate occupancy reports and compile financial information for the general manager • Handle the front desk budget and order office supplies as needed Qualifications: • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Experience with MS office and bookkeeping skills desired • Possess excellent management skills, communication skills, and multitasking skills • High school diploma or equivalent certification required (GED) • Prior hospitality experience of 1 year is required for this position • Prior Hilton brand experience

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