Benefits:

Employee discounts

Front Desk Manager

Fairfield Inn Suites by Marriott Virginia Beach/Norfolk Airport Location: 5800 Burton Station Road, Virginia Beach, VA. 23455 Property: Limited Service 105 rooms — Small meeting space, indoor pool & fitness, and airport shuttle Reports to: Assistant General Manager Department: Rooms / Operations Status: Full-time, Exempt (Salaried) Compensation: $36,000 to $40,500

Full job description

Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.

Primary Responsibilities

Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.

Schedule guest service team members according to forecasted occupancy.

Conduct employee training and development; assist in performance reviews and disciplinary action.

Conduct applicant screening and initial interviews of guest services applicants.

Maintain a professional and high-quality service-oriented environment at all times.

Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.

Greet guests upon arrival

Track employee performance with upselling guest rooms.

Work closely with the AGM and Nousekeeping Mgr to improve guest services and foster cross departmental communication.

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.

Other duties as assigned.

Education/Experience

Experience using branded property management system of Franchise

1-3 years of experience in hospitality required

Supervisory experience preferred

Customer service experience required

Attention to detail