Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. Previous experience is a must.

The ideal candidate has solid hospitality and management experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

Supervise front desk staff

Respond to guest concerns and resolve them appropriately

Coordinate with other departments within the hotel to ensure guest satisfaction

Anticipate the needs of guests and build rapport

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Maintain accurate records of registration and payment information

Qualifications:

High school diploma/GED required

Familiarity with hospitality industry standards

Knowledge of front desk operations and procedures

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to work with multiple software and comfortable with technology

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment

Spanish speaking preferred