Benefits:

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About Us

Glacier International Lodge (The Gil) is a premier hotel located just minutes from Glacier Park International Airport. We pride ourselves on delivering exceptional guest experiences with a warm, welcoming, and efficient service style. As a key part of our leadership team, the Front Desk Manager plays a critical role in shaping first impressions and driving guest satisfaction.

Position Summary

The Front Desk Manager is responsible for overseeing all front desk operations, leading and developing the guest services team, and ensuring a seamless and high-quality guest experience. This role combines hands-on service, team leadership, and operational strategy to support occupancy, revenue, and guest satisfaction goals.

Key Responsibilities

Leadership & Team Management

Supervise, train, and motivate front desk staff

Lead by example in delivering outstanding guest service

Conduct performance reviews and ongoing coaching

Guest Experience

Ensure all guests receive a warm, efficient, and professional welcome

Resolve guest concerns quickly and effectively

Maintain high review scores and service standards

Oversee VIP arrivals and special requests

Operations

Manage daily front desk operations including check-in/out, reservations, and billing

Ensure accuracy in cash handling and reporting

Maintain compliance with hotel policies and brand standards

Coordinate with housekeeping and maintenance for room readiness

Revenue & Performance

Support occupancy and ADR goals through:

upselling rooms and amenities

encouraging extended stays

Monitor daily arrivals, departures, and pacing

Collaborate with leadership on pricing and demand strategies

Qualifications

2+ years of hotel front desk or supervisory experience (management preferred) But not required.

Strong leadership and team development skills

Excellent communication and problem-solving abilities

Experience with PMS systems

Ability to work flexible hours, including evenings, weekends, and holidays

What We’re Looking For

A hands-on leader who thrives in a fast-paced environment

Someone who takes ownership of the guest experience

A team builder who can motivate and develop staff

A professional who understands both service and revenue impact

Why Join Us?

At The Gil, you’re not just managing a desk—you’re leading the heartbeat of the guest experience. You’ll have the opportunity to make a direct impact on both guest satisfaction and hotel performance in one of Montana’s most beautiful destinations.

How to Apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Glacier International Lodge is an equal opportunity employer.