Opportunity: Front Desk Manager - Cadillac Hotel & Beach Club Manage front desk operations to ensure staff meet company operational standards while providing the highest level of guest service. Your Growth Path Front Office Manager – Rooms Division Manager – Assistant General Manager Responsibilities: Your Focuses • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. **** • Oversee all front office operations in the absence of the Assistant General Manager. • Remain an active participant at the front desk, including checking in/out guests, preparing bills, and handling guest requests. • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. • Respond to brand Guest Alerts for resolution as needed. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays. • Assist in hotel food and beverage when needed, where applicable. • Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. • Assist in the development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. • Review correspondence from guests and incident logs; direct staff according to the information obtained. • Review all brand correspondence for updates to procedures and standards, and ensure all is communicated to the staff. • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. • Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking. • Follow sustainability guidelines and practices related to HHM’s EarthView program. • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Perform other duties as requested by management. Qualifications: Your Background and Skills • Associate’s or Bachelor’s degree preferred. • 1 to 3 years of hospitality-related experience, including front desk operations experience.

• Your Focuses • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.    • Oversee all front office operations in the absence of the Assistant General Manager.  • Remain an active participant at the front desk, including checking in/out guests, preparing bills, and handling guest requests. • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. • Respond to brand Guest Alerts for resolution as needed. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays. • Assist in hotel food and beverage when needed, where applicable. • Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. • Assist in the development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. • Review correspondence from guests and incident logs; direct staff according to the information obtained. • Review all brand correspondence for updates to procedures and standards, and ensure all is communicated to the staff. • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. • Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking. • Follow sustainability guidelines and practices related to HHM’s EarthView program. • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Perform other duties as requested by management.