Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Training & development

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We’re building a strong team that reflects professionalism, excellence, and D1 Character and Mindset.

The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Key Responsibilities:

Greet members and guests with professionalism and high energy

Answer phone calls, schedule appointments, and respond to inquiries

Process memberships, retail sales, and check-ins

Support sales by guiding prospects through membership options

Keep the front desk and lobby organized, clean, and efficient

Communicate daily with coaches and the General Manager

Provide exceptional service to athletes, parents, and adult members

Handle light administrative tasks and follow-up communication

Maintain D1’s culture, hospitality standards, and member experience excellence

Scheduled Hours

Monday - Friday: 4pm to 9pm

Alternating Saturdays: 8am to 12pm

What Makes You a Great Fit

Outgoing and comfortable talking to people

Strong communication skills (in-person and phone) english and spanish

Organized, dependable, and detail-oriented

Ability to multitask in a busy athletic environment

Positive attitude with a customer-first mindset

Sales or service experience is a plus

Passion for fitness, sports, or helping people succeed