Front Desk & Member Experience Coordinator

D1 Training - North Shore

Front Desk & Member Experience Coordinator

Glenview, IL
Part Time
Paid
  • Responsibilities

    Benefits:

    Flexible schedule

    Free uniforms

    Training & development

    This Isn't a Typical Front Desk Job

    At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in — you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here.

    We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the experience as the coaches do on the floor.

    If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people — keep reading.

    What You'll Actually Be Doing

    Member Experience

    Greet members by name and make them feel like regulars from day one

    Manage check-ins and keep class flow smooth during busy windows

    Be the go-to person for questions, concerns, and first impressions

    Front Desk Operations

    Process memberships, transactions, and retail sales

    Handle incoming calls and inquiries quickly and professionally

    Manage scheduling, appointment confirmations, and daily organization

    Social Media & Content

    Capture real moments — workouts, wins, behind-the-scenes energy

    Post to Instagram and other platforms to keep our community engaged

    Help tell the story of what D1 North Shore looks like from the inside

    Facility Standards

    Keep the lobby, turf, and common areas clean and guest-ready at all times

    Restock drinks, snacks, and merchandise

    Support opening and closing procedures

    Who We're Looking For

    You don't need a fitness certification or a background in sales. But you do need to show up on time, bring energy, and care about doing the job right.

    The best fit for this role is someone who:

    Is naturally good with people and comfortable starting conversations

    Stays organized and calm when multiple things are happening at once

    Takes ownership — if something needs to be done, you do it without being asked

    Is coachable and open to feedback

    Has a genuine interest in fitness, sports, or athletic performance (big plus, not a requirement)

    Schedule

    This is a part-time role built around our peak hours — afternoons, evenings, and Saturday mornings.

    Monday through Thursday: 3:45 PM – 7:45 PM

    Saturday: 8:00 AM – 12:00 PM

    Approximately 15–20 hours per week

    Consistency matters here. Reliable availability is non-negotiable.

    Compensation & Perks

    $18 per hour

    Full D1 Training membership — train for free on your own time

    A genuinely fun place to work with coaches and members who take their goals seriously

    Real opportunity to grow with the business as we scale

    To Apply

    If this sounds like you, we want to hear from you. Apply through CareerPlug and tell us a little about yourself — specifically, why this role is a good fit and what "great member experience" means to you.

    We move quickly on candidates who stand out.