Job Title: Front Desk Officer (3:00 PM – 11:00 PM Shift)
Location: Hampton Inn & Suites, Stephenville, TX
Reports To: Front Office Manager / General Manager
Schedule: Full-time, Evening Shift (3:00 PM – 11:00 PM)

Job Summary:

As a Front Desk Officer for the 3 PM – 11 PM shift at Hampton Inn & Suites Stephenville, you are the first point of contact for our guests during the evening hours. You will provide exceptional customer service, handle check-ins and check-outs efficiently, manage guest inquiries, and ensure a welcoming and professional environment.

Key Responsibilities:

• Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services

• Manage room reservations, cancellations, and modifications via the property management system (OnQ experience is a plus)

• Answer phone calls, respond to guest inquiries, and handle guest requests in a timely and professional manner

• Monitor lobby activity and maintain a clean, organized front desk area

• Verify guest identification, process payments, and handle cash and credit transactions securely

• Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns

• Handle minor guest complaints or escalate to management when necessary

• Complete end-of-shift reports and daily audit tasks as required

• Comply with hotel security, safety, and brand standards at all times

Qualifications:

• High school diploma or equivalent required

• Previous hotel front desk or customer service experience preferred

• Excellent communication, organizational, and interpersonal skills

• Ability to multi-task in a fast-paced environment and stay calm under pressure

• Basic computer literacy; experience with hotel property management systems preferred

• Must be reliable, punctual, and available to work weekends and holidays as scheduled

• Must be able to stand for extended periods and occasionally lift up to 25 lbs

Benefits:

• Competitive pay

• Employee discounts at Hilton properties

• Paid Vacation & Sick Time

• Medical, Dental & Vision Insurance Benefit

• 401k

• Opportunities for advancement

• Friendly and supportive work environment