Benefits:

401(k)

401(k) matching

Employee discounts

Training & development

Position Overview

The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD™, combining exceptional patient experience with education-driven service alignment. This position builds on our Patient Experience framework while integrating key elements of the Vitality Coordinator model — including proactive education, relationship-building, and value-based conversations around services and memberships.

PCCs guide patients through their full journey — from first contact through ongoing care — ensuring every interaction is welcoming, informed, and aligned with our mission of accessible, life-changing integrative healthcare. This role is ideal for individuals who thrive in a fast-paced environment and can balance operational responsibilities with patient education and engagement.

Core Responsibilities

Patient Experience & Engagement

Serve as a primary point of contact for in-office, phone, and digital interactions

Deliver a warm, professional, and seamless patient experience

Engage patients in conversations about services, memberships, and promotions

Educate patients on options aligned with their goals and financial considerations

Confidently discuss out-of-pocket and direct-pay solutions

Ensure patients feel supported, informed, and valued throughout their journey

Patient Education & Service Alignment

Act as an educator, helping patients understand how services align with their goals

Support lead conversion and retention through trust-based, non-pressured conversations

Model best practices in communication and service awareness

Share patient insights with leadership and marketing teams

Front Desk & Administrative Operations

Schedule appointments accurately across providers and locations

Process payments, memberships, and packages via EMR and Coastal MD systems

Maintain detailed and accurate patient documentation

Manage calls, messages, and correspondence while supporting in-office flow

Proactively identify and resolve scheduling or workflow issues

Communication & Interpersonal Excellence

Demonstrate strong verbal and written communication skills

Maintain a confident, positive tone in all interactions

Respond empathetically to concerns and resolve issues professionally

Use sound judgment and discretion in problem-solving situations

Team Collaboration & Culture

Participate in team meetings and collaborative initiatives

Support cross-training, coverage, and Coastal MD™ events

Embody core values: support, adaptability, and accountability

Contribute to a positive, solutions-oriented environment

Flexibility & Multi-Location Expectations

Work across multiple Long Island locations as needed

Maintain schedule flexibility based on operational needs

Coordination managed by the Director of Patient Experience

Professionalism & Confidentiality

Represent Coastal MD™ with professionalism at all times

Maintain a polished appearance and demeanor

Ensure strict HIPAA compliance and confidentiality

Protect all proprietary company information

Technology & Learning Agility

Utilize EMR systems, phone platforms, Google Workspace, Coastal MD App, and payment tools

Adapt quickly to evolving technologies and workflows

Organizational & Cognitive Skills

Manage time effectively in a high-volume environment

Maintain strong attention to detail in scheduling and records

Demonstrate critical thinking and independent problem-solving

Prioritize and adapt to shifting demands

Emotional Intelligence & Conflict Resolution

Exhibit strong emotional intelligence and self-regulation

Handle conflicts with professionalism and diplomacy

Foster a calm, supportive environment for patients and team members

Fair Employment Practices

Coastal MD™ is committed to equitable and inclusive employment practices. We follow all applicable labor laws and prioritize transparency, respect, and growth opportunities, fostering a supportive workplace focused on long-term success.

Why Join Coastal MD™?

This role offers growth within one of Long Island’s most forward-thinking integrative wellness practices. You’ll gain leadership exposure, mentorship, and the ability to directly impact patient experience. At Coastal MD™, vitality isn’t just what we deliver — it’s how we operate.