Front Desk / Patient Care Coordinator

HealthSource Chiropractic of Thousand Oaks

Front Desk / Patient Care Coordinator

Thousand Oaks, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    PTO and other great benefits

    Continuous clinical and business training

    Company-paid CEU’s

    Company-paid MalPractice Insurance

    401(k)

    Bonus based on performance

    Competitive salary

    Health insurance

    Paid time off

    Training & development

    Front Desk Coordinator – Be the Heart of Our Growing Chiropractic Clinic

    Are you ready to be more than just a receptionist?

    Step into a key role at our growing HealthSource Chiropractic clinic as the first point of contact for every patient; and the person who helps guide them through their journey to better health.

    This is not a traditional front desk job. You’ll be the face of the clinic, a trusted guide for patients, and a critical part of helping people commit to and stay on their care plans while supporting the growth of a thriving practice.

    If you’re people-focused, confident in communication, and excited about being part of a high-energy healthcare team, this is an opportunity to build a meaningful and financially rewarding career.

    Why This Role Will Blow You Away

    Competitive base salary of $52,000/year

    Quarterly performance bonus up to $7,500 per quarter ($30,000/year)

    Direct impact on patient care, experience, and clinic growth

    Be the first impression and trusted guide for every patient

    Structured system with clear goals and measurable success

    Monday–Friday schedule with limited Saturday community events (4–6 per year)

    Opportunity to grow into Lead Patient Care Coordinator or Office Manager

    Your Mission

    You are the hub of the patient experience—from first call to completed care plan.

    Welcome every patient with warmth, professionalism, and confidence

    Answer phones, schedule appointments, and manage the daily flow of the clinic

    Conduct financial consultations and present care plans to new patients

    Help patients understand their treatment options and commit to care

    Support patient retention and visit plan compliance

    Handle payments, insurance verification, and collections accurately

    Maintain a smooth, organized, and positive front office environment

    Support clinic marketing and community outreach efforts

    How You Win (Bonus Structure)

    You’ll earn a quarterly performance bonus based on clinic KPIs.

    Tier 1 – $2,500 / quarter

    Tier 2 – $5,000 / quarter

    Tier 3 – $7,500 / quarter

    Care plan acceptance rate determines your tier.

    Once your tier is unlocked, you earn additional payout based on performance across 5 equally weighted KPIs:

    New patient show rate

    Patient retention / visit plan compliance

    Collections & financial accuracy

    Patient experience & online reviews

    Administrative accuracy (scheduling, insurance, documentation)

    What We’re Looking For

    1–3 years of experience in customer service, medical office, chiropractic, dental, or high-end retail/hospitality

    Strong communication skills and natural confidence with people

    Comfortable discussing finances and guiding decision-making conversations

    Highly organized with strong attention to detail

    Positive, energetic, and able to multitask in a fast-paced environment

    Tech-comfortable with scheduling systems and office tools

    Team player who takes ownership and thrives on results

    Why You’ll Love This Role

    This is a chance to be at the center of a growing healthcare practice where your work directly impacts patients’ lives and the success of the clinic.

    You won’t just be answering phones—you’ll be helping people take the first step toward better health, building long-term relationships, and playing a key role in a high-performing team.

    If you’re driven, people-oriented, and want a career where effort translates into real financial reward and growth, we’d love to meet you.

    Apply today and become the face of our HealthSource Chiropractic clinic.