Front Desk & Patient Experience Coordinator

SYNERGY NUTRITION & WELLNESS

Front Desk & Patient Experience Coordinator

Williamsville, NY
Part Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Opportunity for advancement

    Wellness resources

    Position Overview

    As our Front Desk & Patient Experience Coordinator, you’ll play a key role in supporting the daily operations of our holistic medical and wellness practice.

    You’ll be the first point of contact for patients—creating a warm, welcoming experience while helping keep the practice running smoothly and efficiently.

    This is more than a front desk role—it’s an opportunity to become an essential part of a collaborative healthcare team.

    Responsibilities

    Welcome and assist patients with warmth, professionalism, and compassion

    Manage front desk operations and maintain a calm, organized environment

    Schedule appointments across multiple wellness and medical services

    Answer and manage phone calls, texts, and patient communications

    Support patient follow-up, compliance, and reactivation efforts

    Assist with intake forms, charting, and administrative documentation

    Coordinate provider schedules and daily workflow

    Process payments and support overall patient experience

    Help improve systems, organization, and office efficiency

    Occasionally assist with social media or in-office wellness content

    Who We’re Looking For

    You are:

    Positive, proactive, and dependable

    A natural multitasker who stays calm under pressure

    Friendly, professional, and confident communicating with patients

    Passionate about holistic health and wellness

    A true team player who jumps in wherever needed

    Organized, detail-oriented, and solution-focused

    Excited to grow within a purpose-driven wellness practice

    Preferred Experience

    Front desk, administrative, medical office, or customer service experience preferred

    Experience with Mindbody, Google Workspace, and Praxis EMR is a bonus but not required

    Strong communication, organizational, and computer skills required

    Schedule & Compensation

    Part-Time | Approximately 28 hours/week

    Starting at $18/hour based on experience

    About Us

    At Synergy Nutrition & Wellness, we believe healthcare should treat the whole person—not just symptoms. Our integrative wellness center combines holistic nutrition, muscle testing, family practice medicine, and Eastern + Western healing modalities to help patients truly thrive.

    We’re a fast-growing, mission-driven practice looking for an energetic, organized, people-loving superstar to join our front desk team.

    If you’re passionate about wellness, love connecting with people, thrive in a fast-paced environment, and want to be part of a team that genuinely changes lives—we’d love to meet you.

    Why Join Synergy?

    This is an opportunity to grow with a team that is passionate about holistic healthcare, patient transformation, and creating a positive impact in our community.

    We’re building something special—and we’re looking for aligned, motivated people who want to grow with us.

    Perks & Benefits

    Employee discounts on wellness services & supplements

    Free Sauna + Foot Detox sessions

    Discounted IV Therapy & Injection Services

    Growth and advancement opportunities

    Supportive, wellness-focused team culture